2020-06-09 Glenn M. Renwick.True or false - Killing Industry Cliches (or not)
Speaker 1:
Welcome back to segment four of five. I thought better of suggesting a game of truth or dare so instead we'll be playing a game of true or false where I'll be pressing Glenn for his brutal and honest opinions on some industry cliches.
欢迎回来，这是第五部分中的第四段。我原本打算提议玩真心话大冒险，但后来觉得不太合适，所以我们将玩一个真假游戏，在这个游戏中，我会就一些行业陈词滥调向Glenn提出他直截了当且诚实的看法。
Glenn you can either give me a simple true or false answer or feel free to give me an explanation as well. It's up to you.
Glenn，你可以给我一个简单的“真”或“假”的答案，也可以自由地给出解释，这由你决定。
So I'm probably not the first person to suggest that many insurance companies are relatively slow to move when it comes to innovation or change. True or false?
我可能不是第一个提出许多保险公司在创新或变革方面行动相对迟缓的人。对还是错？
Glenn Renwick:
True. I'm sure I've said the same thing on numerous occasions and in some sense my saying it would be largely internal to Progressive to try to get people to Feel as if they're part of the change agent within the industry,
真。我确信我曾多次这么说，从某种意义上讲，我这样说主要是为了在Progressive内部让人们觉得自己是行业变革的推动者的一部分，
the catalyst for change and with the objective for the consumer being in mind. But at least in the US marketplace, a large part of the market share is held by mutual insurance companies. So there really is no profit motive.
变革的催化剂，并且以消费者为导向。但至少在美国市场，大部分市场份额都掌握在互助保险公司手中，所以实际上没有利润驱动。
And we may see later that, you know, profit It's a good thing, not numerical and not sort of excessive or anything like that, but the whole notion of profit relating to the value provided to the consumer.
稍后你可能会看到，利润是件好事，但不是数字上的过剩或过度，而是与为消费者提供的价值相关的整体概念。
And in some cases, there are models that just don't focus on that. And I think that's a shame because it does make whole industries a little slow to adapt.
而在某些情况下，有些模式根本不关注这一点。我认为这很可惜，因为这确实会让整个行业适应得有点慢。
保险的本质是互助，偏离本质想从业务中赚到足够多的利润不是现实的选项。
Speaker 1:
One might assume that New Zealand insurers are smaller. And could learn a lot from overseas insurers when it comes to innovation, true or false?
有人可能认为，新西兰的保险公司规模较小，在创新方面可以向海外保险公司学习很多，对还是错？
Glenn Renwick:
I say true because false would not be the right answer. Clearly smaller, I mean that's obvious, but I don't necessarily think that it should be because we're small therefore someone else has everything we can learn. We can always learn.
我认为是真，因为说“假”并不正确。显然我们规模较小，这是事实，但我不认为因为我们小就意味着别人就拥有我们可以学到的一切。我们总能学到东西。
Frankly, we had claims vehicles that were branded, the original notion, I saw AA vehicles branded here and in the UK, and that's sort of... A relatively good idea. So definitely true, but more to the fact that we can all learn.
坦率地说，我们曾有过带有品牌标识的理赔车辆——最初的理念，我在这里和英国都见过带有AA品牌的车辆，这算是个相当不错的主意。所以肯定是真的，但更重要的是我们大家都可以互相学习。
So we should learn from one another. And I'm sure New Zealand can learn a great deal from other Jurisdictions and things that have been done as can vice versa, US loan from New Zealand.
所以我们应该互相学习。我相信新西兰可以从其他司法辖区和已经实施的做法中学到很多东西，反之亦然，美国也可以向新西兰学习。
I wish I'd put more meat on that bone, those bones, but I don't know the New Zealand marketplace as well yet. I think we're really foolish if we don't think we can learn from one another and not just within the industry.
我希望我能对此多加说明，但我对新西兰市场还不够了解。我认为如果我们不认为可以相互学习，而只局限于业内交流，那就太愚蠢了。
We talked about websites and acquisition models and user experiences.
我们讨论过网站、收购模式以及用户体验。
You can learn an awful lot from people who really have got that down to a science and learn equally as much by going, that's a good looking website that I just get frustrated with.
你可以从那些把这门学问做得很精湛的人那里学到很多，也能通过观察一些看起来不错但让人感到沮丧的网站学到同样多的东西。
You've got to be able to take that and be brutal in your own determination of where you want to be.
你必须能够吸取这些经验，并坚定地决定自己想要达到的目标。
Speaker 1:
Our next true or false question. There are huge differences between the American and New Zealand insurance markets.
下一个真假问题：美国和新西兰的保险市场存在巨大差异，对还是错？
Glenn Renwick:
Both true and false. I'm sure many of the things we've talked about today are shared. Maybe the implementations are slightly different. It's true in the sense that the US marketplace is more about liability.
两者兼有真也有假。我相信今天我们讨论的许多内容都是共通的，也许实施上略有不同。就美国市场而言，确实更侧重于责任问题，这是事实。
If you hurt someone else, that liability, the medical implications, the long-term recovery of that person, litigation is probably quite a bit different in the United States. So the coverages? Yes.
如果你伤害了别人，那么那种责任、医疗影响、该人的长期康复以及诉讼在美国可能会大不相同。所以保险保障？是的。
Some of the notions of how to treat the customer and advance the science of what you're doing, whether it's in the risk selection, risk measurement, I suspect there are more commonalities, so that'd be the true part.
关于如何对待客户以及推动你所从事工作的科学性——无论是在风险选择还是风险测量方面，我怀疑有更多的共通之处，这部分是真实的。
Speaker 1:
Insurers have a societal obligation when it comes to reducing the global insurance protection gap, true or false?
保险公司在缩小全球保险保护缺口方面负有社会责任，对还是错？
Glenn Renwick:
I like that you're looking for a single answer. I'm going to answer that one with a bit of both.
我喜欢你要求一个简单答案的方式。对此我会回答既有真也有假。
True in making sure their product availability is there and meets the demands of society because insurance is not necessarily something that advances the economy per se,
从确保产品供应充足并满足社会需求的角度来说是真，因为保险本身并不一定直接推动经济发展，
but it allows the economy to work whether it's health, life, space shuttle, auto. The insurance marketplace is broad and it generally facilitates the rest of the economy. So I'd say making product available, yes.
但它使得经济能够运作，无论是健康、寿险、航天还是汽车保险。保险市场范围广泛，通常促进了整个经济的发展。所以我会说，确保产品可用这一点是对的。
Partially true in the sense of using some influence with regulators. Not to suggest that there's much lobbying per se,
从利用一些对监管机构的影响力来说，这部分也是部分正确的。并不是说要进行大量游说，
but trying to let regulators know the real issues that you're facing and especially as technology is changing those issues and how regulations might need to change to keep up with that.
而是要让监管机构知道你面临的真实问题，尤其是在技术改变这些问题以及监管可能需要如何调整以适应这种变化方面。
And I'd say false in the sense that This will be more controversial. I don't think that should be the objective.
而在另一方面，我认为这在某种意义上是错误的，这会更具争议。我认为这不应该是目标。
I think the objective of an insurance company is to run a great insurance company, provide a product or service to their customers and try to make a profit.
我认为保险公司的目标是经营一家优秀的保险公司，为客户提供产品或服务，并力求盈利。
力求资本积累，而不是力求盈利。
And to some that's like, oh, you know, these capitalists.
对某些人来说，这就像，“哦，你知道的，这些资本家。”
Yeah, because profit is a measure of the value that consumers will pay you. And if over time you don't keep your product contemporary and relevant, Then your ability to get that same profit will be diminished.
是的，因为利润是消费者愿意支付的价值的衡量标准。如果随着时间的推移你不保持产品的现代性和相关性，那么你获取相同利润的能力就会降低。
In the United States, I mean, you can certainly look where we were. We were not even in the top 25 auto insurers when I joined the company and our path towards number three was pretty dramatic. And many of the others around us didn't change.
在美国，你可以看看我们当初的情况。当我加入公司时，我们甚至不在前25大汽车保险公司之列，而我们向第三名迈进的过程非常显著。而我们周围的许多公司并没有改变。
They just gave up share to us. And all along the way we consistently made more profit. And those around us. That algebra doesn't seem to work. But it does work if you're providing the value to the consumer.
他们只是把市场份额让给了我们。而在整个过程中，我们始终赚取了更多利润。那些竞争对手的做法看起来行不通，但如果你能为消费者提供价值，这种模式就能奏效。
“干大事而惜身，见小利而忘命：非英雄也。”，非英雄和垃圾还是有区别的，很多参与者是垃圾。
So I think that's where businesses should focus. If we get too big of a societal objective, you may end up pleasing no one.
所以我认为这正是企业应当聚焦的地方。如果我们追求过于宏大的社会目标，可能最终会让所有人都不满意。
Speaker 1:
Insurance is a reactionary industry as opposed to a visionary industry. True or false?
保险业是一个反应型行业，而不是一个有远见的行业，对还是错？
Glenn Renwick:
I think that's been true for the largest part of the industry, certainly in the part that I'm most familiar with.
我认为对于整个行业的大部分来说，尤其是在我最熟悉的领域，这确实是事实。
I'd like to think Progressive and Geico to some extent in the United States, the two have sort of said, you know, that's false.
我愿意认为在美国，Progressive和Geico在某种程度上已经表明，这种说法是错误的。
We can be more visionary and we can do things for consumers that If in general they're the same things but they're done better and done more with them in mind, you can really profit.
我们可以更具远见，为消费者做一些事情——这些事情总体上可能是相同的，但我们做得更好、更考虑消费者，这样就能真正获利。
And obviously as our path has been extraordinarily well chronicled, many more insurance companies now are much more focused on the future than they are on the past.
显然，正如我们的发展历程被详细记录下来，现在许多保险公司都比过去更专注于未来。
But I think that's a fair statement relative to the status of the industry for the last many years.
但我认为，就过去多年的行业现状而言，这一说法是公平的。
Speaker 1:
Technology is challenging the very existence of some insurers, true or false?
技术正在挑战某些保险公司的生存，真还是假？
Glenn Renwick:
True. There's no question that insurers, you could always say, well, everybody's got the message now, so they'll change. Yes, but it's about talent.
真。毫无疑问，保险公司……你总可以说，“大家现在都明白了这一点，所以他们会改变。”是的，但关键在于人才。
If you don't have that culture and if you don't have the landing place that really good people want to come and work, Knowing what to do and being able to do it may be two different things.
如果你没有那种文化，也没有让优秀人才愿意加入的环境，知道该做什么和真正能做到可能是两回事。
Progressive在表格上的能力带来了执行力，很多竞争对手既没有英雄的洞察力，又没有白痴填表格的专注度。
So yes, technology is hugely challenging to many of our competitors in the United States and I suspect it's a bifurcation, or if not a bifurcation,
所以，是的，技术对我们在美国的许多竞争对手构成了巨大的挑战，我怀疑这将导致分化，或者如果不是分化的话，
a scale in New Zealand of those that are sort of getting it and able to do it and those that are falling behind because it's not getting any slower by any stretch of the imagination.
在新西兰也会有类似的情况：一些公司能领会并付诸实践，而另一些公司则会落后，因为技术的发展速度绝不会放缓。
Speaker 1:
Thank you Glenn. That was probably a more short and sharp segment. Before our final and fifth upcoming segment we'll be talking about going full circle and working with fintechs and start-up companies.
谢谢Glenn。这可能是一个比较简短而尖锐的部分。在我们即将进入的第五个也是最后一个部分之前，我们将讨论如何回归本源，与金融科技公司和初创企业合作。
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